Returns

Right of free resolution ("right of repentance")

The customer of Glams Secret has the right to free resolution of the contract of purchase and sale of products without having to indicate any reason. The term to exercise the right of resolution expires 15 days from the day the client (or a third party indicated by the client) acquires the physical possession of the property. Within that same time, the customer must return or deliver the product to Glams Secret. The customer is responsible for the cost of returning the order to Glams Secret.

In order to exercise your right of free resolution, you must notify us of your decision to terminate the contract by means of the Free Resolution Form Template, or by means of an unequivocal statement (eg letter sent by post or email to info@glamssecret.com.

If you make use of this possibility, we will send you, without delay, a notice of receipt of the request for resolution by electronic mail.

You may use the Free Resolution Form Template provided by Glams Secret, but this is not required. The declaration may be sent to:

Glamssecret.com - Devoluções/Returns

Parque Empresarial do Candal,

Rua Camilo Castelo Branco, 983 PQ5

4400-063 Vila Nova de Gaia

Portugal

Within the expected period the product must be returned as delivered, with no indication of use, with all components and in the original packaging. If you are not in the conditions described, Glams Secret reserves the right not to accept your return. Always attach your invoice to your order.

In case of termination of the contract, all payments made, including the initial delivery costs of the order, will be reimbursed to the customer without undue delay and in any case no later than 14 days after the date on which Glams Secret is informed of the resolution decision. Glams Secret makes these refunds using the same payment method that the customer used in the initial transaction, unless otherwise agreed by you; in any case the customer does not incur any costs as a consequence of such reimbursement.

The customer is responsible for the cost of returning the order to Glams Secret. We only refund the shipping value if the shipment you sent is incorrect or if the product is defective. Please do not send orders to collect, these will not be accepted by Glams Secret.

In the absence of any of the components of the product sold, or if any of them are not in perfect condition, no refund will be made.

You may not cancel the purchase if you have already used the goods except to the extent necessary to verify their nature, their characteristics and their functioning, according to the law.

The customer may not return the products indicated in article 17 of Decree-Law no. 24/2014 of February 14, including sealed goods not susceptible of return, for reasons of health protection or hygiene when opened after delivery.

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