- Questions about my Cart:
Exchanges and Returns?
- To return a order has a maximum of 15 days after date of invoice. Guarantee the full return of the item value, except transport, whether it is supported by you or Glams Secret.
- The item must be returned as new, in original box, along with the documents and manuals. We do not accept product returns that indicate they have already been used.
- In case the order is processed incorrectly or if you send a defective product, we are pleased to accept the return of the item, credit the amount of the same, we support the transportation value and take any corrective action that is presented in.
How do I make a return?
- returns must be made first, by email.
- Do not forget to mention the number of the order, which products to return and specify the reasons for return. Also indicate whether you want to replace it with another identical product or refund of the amount paid.
There is a possibility to see prices in currencies other than Euro?
- Yes, you can see the price of any product in Euros, US Dollars or Brazilian Reais.
- However it will always be charged in Euros at your bank or the company of your credit card (Visa, MasterCard ...).
- The exchange rate is updated daily by the exact amount in your currency depends on the day on which the purchase is made.
What are the shipping costs?
- The shipping costs are calculated automatically. After you add the product (s) (s) to shopping cart, choose the delivery location and the postage is automatically displayed. The delivery to mainland Portugal, orders over 75 euros, are free.
How can I pay for a product that is not on the site?
- You can order us products that are not on site. In this case the conclusion of the order is carried out manually by our operators, being sent to you by email all the information to make the payment.
I tried to pay by ATM but appears invalid reference, how should I proceed?
- If you are using the home banking, please choose "Payment of Purchases" and not "Payment Services". Usually this is the problem. If other, please contact us by phone or email, so we solve the problem ASAP.
- Questions about My Account
- How do I create an account?
- To create an account in Glams Secret, just enter the site and click on "Login" in the upper right corner. Clicking this option will be redirected to the registration area where you must fill in the required fields. After submitting your registration you will receive an email with confirmation of the same. Open this email and click the link to activate your account.
- How can I access my account?
- To access your account, simply click on the "Login" in the upper right corner, through which you will be redirected to the registration area. Here you must fill in the fields with their access credentials "Email address" and "Password" and click then on "Identify."
- I can not Login.
- Please confirm whether you have activated your account as indicated above, or if the credentials are correct. If, after confirmation, still unable to login please contact our Customer Support.
- I have not received the confirmation email.
- First check if it is in the spam box / junk mail.
- If not in this case, be sure to insert the email correctly, since there may have been a mistake when typing the email. Perform new record, and if it is accepted, had been entered wrong email. Return to your email and activate your registration.
- If the email is not accepted, means that has been done a record with the same email, recheck your spam folder or contact us.
- I forgot my Password
- You should click on the "Login" in the upper right corner. Then, just below the login fields, appears the "Forgot your password?". Click on it, enter your email and click "Submit".
- You will receive your password in your email.
- How can I change my Password?
- After making Login, login to your account by clicking on its name (which is at the top of the page) and place your new password.
- Your new password is available when you click "Submit".
- I forgot my e-mail
- If you forget your e-mail address that you created your account, please contact our Customer Service, indicating your personal data and the new e-mail, so we can update the information.
- How do I change my email address?
- Login to your account and enter your new e-mail and validate it so that it is active at that time.
For questions, please do not hesitate to contact:
- Glams Secret
- Email: firstname.lastname@example.org
- Phone: (+351) 707 502 135